Vital Earth Farms utilizes the United States Postal Service for shipping all products to provide efficient and dependable delivery. Shipping weights are determined per the order’s total weight and destination. We provide FREE shipping on all orders over $75. We ship to the domestic United States ONLY; except for Idaho, Iowa, Nebraska and South Dakota which have additional CBD regulations in place.
Shipping Damages: Damage or loss incurred during shipment is the delivery company’s responsibility. Claims will be filed with the delivering carrier upon notification from customer. Please ensure to include all pertinent information along with pictures in order for us to submit the proper Insurance Claim. Once this claim has been filed, then we’ll ship a replacement order.
Lost/Stolen Packages: We are not responsible for lost or stolen packages, if the USPS or tracking indicates the package was delivered, we can only reship an order once we’ve received written verification from customer that the order has been lost or stolen. Please also contact your mail carrier to ensure it wasn’t delivered to the incorrect address.
Restricted Items: The US Department of Transportation (DOT) restricts certain items from being shipped by air if they could contribute to an on board fire or other mishap. These items include aerosols and alcohol-based products such as pressurized spray cans, fragrances, and nail enamels. We’re committed to getting you your order as soon as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That’s why we require orders containing one of these items to be shipped via Standard Delivery only. Unfortunately, we cannot ship restricted items to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or APO/FPO addresses. If your order contains one of these items, you must choose Standard Delivery for your order.
Damaged Items: When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact us: 1-360-852-3339 between the hours of 9:00 a.m. and 5:00 p.m.; or send an email including your order name, order number to email@example.com Monday through Friday.